Terms and conditions of use
The present conditions of sale are concluded on the one hand by the company SAS LMM (Le Monde De La Marionnette) with a capital of 2000 euros, whose registered office is at 2 place de la gare 59830 Cysoing, registered in the Lille Trade and Companies Register under the number 892 952 136 RCS Lille, hereinafter referred to as "LMM", and on the other hand, by any individual or legal entity wishing to proceed with a purchase via the "LMM" website, hereinafter referred to as "the buyer".
1. Application of the general conditions of sale
The present conditions of sale aim to define the contractual relations between LMM and the buyer and the conditions applicable to any purchase made via the LMM website, whether the buyer is a professional or a consumer. The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these conditions of sale.
These conditions of sale shall prevail over any other general or specific conditions not expressly approved by LMM. LMM reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions shall be those in force on the date the order was placed by the buyer.
2. Characteristics of the goods and services offered
The products and services offered are those listed in the catalog published on the site lemondedelamarionnette.com. These products and services are offered within the limits of available stocks. Each product is accompanied by a description available on the LMM website.
The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the product offered, concerning the rendering of colours.
The buyer, who wishes to purchase a product or service must:
- Fill in the identification form on which he/she will indicate all the requested details or identify himself/herself if he/she already has a customer account;
- Fill in the online order form giving all the references of the products or services chosen;
- Validate his/her order after having checked it;
- Make the payment in compliance with the conditions set out below;
- Confirm his/her order and his/her payment
Confirmation of the order implies acceptance of these terms of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out. The seller will communicate by e-mail the confirmation of the registered order.
The prices in the catalogue are inclusive of VAT in euros and take into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services. LMM reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include order processing, transport and delivery costs.
5. Terms of payment
The price of the items ordered is payable in full to LMM, as soon as your order form is issued on the site, according to one of the following methods of payment:
- by bank card
- by postal order
This procedure is based on information encryption technology, a true reference for secure payment.
When you pay, you enter your credit card number and expiry date, which are immediately encrypted in your computer before being sent over the Internet. Thus, no confidential information circulates on the network without having been encrypted beforehand.
Please note: only bank cards with the initials CB, VISA, EUROCARD, MASTERCARD are accepted.
Upon receipt of your payment, we will send you the products and a copy of your final invoice mentioning the contribution to the transport costs will be available in your customer account.
6. Delivery and shipping costs
The online sale as well as the shipping of the products and services presented on the site is reserved to the buyers who reside in France, in the Dom-Tom, in Belgium, in Spain or in Luxembourg.
The delivery is made by the carrier to the address indicated by the customer at the time of his order (or by a notice of availability in the absence of the customer).
The preparation of the order and the dispatch of the parcels take place at the latest within 2 working days following the registration of the payment of your order.
Delivery times vary depending on the type of shipping and the place of delivery. They run from the verification of customer data and bank authorization in case of delivery with prior payment (online credit card).
In any case, the delivery must take place within a maximum of 30 days from the validation of the order. If the delivery could not be ensured within this period, the consumer would be informed as soon as possible and could cancel his order. He could then ask for an exchange of the product or a refund.
NB: some products may have an impact on the number of packages in express mode and multiply the shipping costs by the number of packages.
Principles of calculation of shipping costs
Shipping costs vary according to the type of transport and the place of delivery. They also vary according to the weight or number of items.
In order to know the status of your order (in preparation, shipped, etc.), an email containing a tracking link will be sent to you by the carrier when your package is shipped.
Our customer service is at your disposal to inform you (contact details indicated in chapter XII of these terms of sale).
Transport and liability
The goods travel at your expense, risk and peril. It is therefore your responsibility to check the contents of the package at the time of delivery and to formulate any reservations as follows:
On the delivery slip provided by the carrier.
And, in all cases, by notifying LMM by email with a request for confirmation of reading or by registered letter with acknowledgement of receipt addressed to its head office within 3 days of receipt of the package.
In application of article L. 121-16 of the French Consumer Code, you may return the product, at your own expense, to the address of our head office indicated in article 1, within fourteen (14) days of delivery, in good condition and in its original packaging with the original invoice, for exchange or reimbursement of an amount corresponding to the value of the returned product minus the initial shipping costs.
LMM will only pay for the return shipping costs (at the current base rate) if one of the following two conditions is met: the delivery does not conform to the order or you have made reservations with the carrier (see transport and liability section).
8. Confidentiality of the data
Right of access and rectification
In order to meet your needs and to ensure an optimal remote service, we are led to record certain elements concerning you (name, first name, address).
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access and rectify the data recorded.
You can also have them rectified by contacting LMM.
All the banking information that you communicate to us during an online purchase is neither stored nor visible on the Internet. No one can intercept the information you send. Thanks to its SSL security system, LMM guarantees the confidentiality of your data.
9. Applicable legislation and competent jurisdiction
In case of difficulties in the application of the present general conditions of sale, we invite you to seek an amicable solution by contacting LMM whose contact details are given below:
Le Monde de la Marionnette2
place de la gare59830
20 79 47
firstname.lastname@example.orgEn In case of failure of the negotiations, the following provisions will find to apply:
Contract concluded by a French consumer from France
This contract is subject to French law. Any dispute arising in connection with the performance or interpretation of this contract shall be brought before the court of the defendant's domicile or the place of delivery.
Contract concluded by a consumer ordering from another country of the European Union
This contract is subject to French law. Any dispute arising in connection with the performance or interpretation of this contract shall be brought before the competent courts in accordance with the directives and regulations of the European Union (in particular the Brussels Convention, 27 September 1968).